Helsinki, Finland | Merchant care

Customer Success Agent

OGOship is a 3PL company specializing in e-commerce. Our mission is to make sure e-commerce businesses can ship their goods fast and cost-effectively, all around the world. We want to enable our customers to grow.

Customer Success in OGOship

As a Customer Success Agent your role is extremely important since you will have a strong influence on the success of our customers. 

This role exists to help our customers to get a smooth start with us and maximise their knowledge in OGOship’s solutions. To be successful means you are able to juggle between problem-solving, consulting, coordination and communication in your daily work. You will help the customer in the onboarding process, from signing the contract to shipping successfully goods from our warehouse. This happens via live demos, phone and other customer interactions. 

A great match for us would be a customer service and problem-solving minded young professional, who wants to be part of a great company in the growing process of being global. Although daily work comes in many shapes, the results are easily measured by our customers' happiness.

A must for this position is excellent communication, attention to detail and organizational skills - in Finnish, Swedish and English. 

The Customer Success team is rapidly growing, and in the future there will be possibilities to advance to more specialized positions. Your office is located in our new 10th floor office in Tripla, Pasila.

We are looking for a Customer Success Agent who speaks Finnish, Swedish and English to join our growing and developing 3PL company.

Role Focus

  • Onboarding new customers: You will be the first point of contact for the new customer teaching them how to use our system and assistance with integrations and operational setups. You are a crucial part in the customers flow from signing the contract to becoming a happy customer. 
  • Problem solving: You will be looking for solutions together with our sales team. 
  • Communications: You will be the person to communicate with both the customer and different departments within the company.

Your skills and background

  • Experience in customer service minimum 2-3 years.
  • Fluent in Finnish, Swedish and English.
  • Experience and competence in problem solving. 
  • Great communication skills. 
  • Good IT-skills.
  • All e-commerce and logistics related experience is a plus, but not mandatory.

The recruitment is open until 25.11.2020, but we are processing the applications also in the meantime. If you possess the skills required for this position and are eager to join our growing team, do not hesitate to send us your application and CV in English as soon as possible!

What is OGOship?

OGOship is a third-party logistics company. Our customers are online merchants, who are outsourcing their stock and order handling to us.

We offer our customers the possibility to expand to international markets easily by using our global warehouse network. Our network of warehouses offers unbeatable benefits for e-commerce owners in one of the fastest-growing industries in the world.

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