Customer Success, Sweden
Gothenburg, Stockholm, Flexible Remote
We are looking for a Customer Success Agent who speaks Swedish and English to join our growing and developing 3PL company.
As a Customer Success Agent, your role is extremely important since you will have a strong influence on the success of our customers.
This role exists to help our customers to get a smooth start with us and maximize their knowledge in OGOship’s solutions. To be successful means you are able to juggle between problem-solving, consulting, coordination, and communication in your daily work. You will help the customer in the onboarding process, from signing the contract to shipping successfully goods from our warehouse. This happens via live demos, phone and other customer interactions.
A great match for us would be customer service and problem-solving minded young professional, who wants to be part of a great company in the growing process of being global. Although daily work comes in many shapes, the results are easily measured by our customer's happiness.
A must for this position is excellent communication, attention to detail and organizational skills.
The Customer Success team is rapidly growing, and in the future, there will be possibilities to advance to more specialized positions. We offer a permanent full-time position with flexible working hours and the possibility to work partly remotely. Your office is located in Central Gothenburg on Avenyn, with very good bus and tram connections.
Simply put, OGOship is an innovative third-party logistics company helping e-commerce businesses to grow cross-border by focusing on simplifying and optimizing their logistics on efficiency, costs, and carbon footprint. We offer our customers the possibility to expand to international markets easily by using our global warehouse network.