Customer Success, Sweden

Customer Success Agent

Gothenburg, Stockholm, Flexible Remote

We are looking for a Customer Success Agent who speaks Swedish and English to join our growing and developing 3PL company.

Customer Success in OGOship

As a Customer Success Agent, your role is extremely important since you will have a strong influence on the success of our customers. 

This role exists to help our customers to get a smooth start with us and maximize their knowledge in OGOship’s solutions. To be successful means you are able to juggle between problem-solving, consulting, coordination, and communication in your daily work. You will help the customer in the onboarding process, from signing the contract to shipping successfully goods from our warehouse. This happens via live demos, phone and other customer interactions. 

A great match for us would be customer service and problem-solving minded young professional, who wants to be part of a great company in the growing process of being global. Although daily work comes in many shapes, the results are easily measured by our customer's happiness.

A must for this position is excellent communication, attention to detail and organizational skills.

The Customer Success team is rapidly growing, and in the future, there will be possibilities to advance to more specialized positions.  We offer a permanent full-time position with flexible working hours and the possibility to work partly remotely. Your office is located in Central Gothenburg on Avenyn, with very good bus and tram connections. 

Role Focus

  • Onboarding new customers: You will be the first point of contact for the new customer teaching them how to use our software and assist with integrations and operational setups. You are a crucial part of the customers flow from signing the contract to becoming a happy customer. 
  • Problem-solving: You will be looking for solutions together with our sales team. 
  • Communications: You will be the person to communicate with both the customer and different departments within the company. 

Your skills and background

  • Experience in customer service minimum 3-4 years.
  • Fluent in Swedish and English. Fluency in German is a plus, but not mandatory.
  • Experience and competence in problem solving. 
  • Great communication skills. 
  • Good IT-skills.
  • All e-commerce and logistics related experience is a plus, but not mandatory.
  • All integration related experience is a plus, but not mandatory. 
If you possess the skills required for this position and are eager to join our growing team, do not hesitate to send us your application in English. We process applications as they come. 

What is OGOship?

Simply put, OGOship is an innovative third-party logistics company helping e-commerce businesses to grow cross-border by focusing on simplifying and optimizing their logistics on efficiency, costs, and carbon footprint. We offer our customers the possibility to expand to international markets easily by using our global warehouse network.

In December 2018 we had two warehouses and served the Finnish market for our growing number of e-commerce merchants. Two and a half years later, OGOship has local offices and multiple warehouses in 5 different countries and can cover most of the EU with our last-mile deliveries. As our business develops there are many new exciting opportunities still to come.

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