Merchant care, Sweden

Merchant Care Agent

Gothenburg, Stockholm, Flexible Remote

Are you a service-minded problem-solver looking to work in one of the fastest growing industries in the world? Great! OGOship is expanding and is looking for a Merchant Care Agent who speaks Swedish and English to join our growing and developing 3PL company.

Merchant Care in OGOship

As a Merchant Care Agent, your role is extremely important as you are our point of contact to customers to ensure the customers are satisfied with our services. This role exists to provide our customers excellent customer service, helping them with their daily questions, solving their problems, and communicating with different departments within the company, as well as external communication with the courier companies. You will be helping our customers with quick and accurate answers to their questions, which are varying from quick update requests to more challenging issues to solve.  


To be successful means that you are able to juggle problem-solving, consulting, coordination, and communication in your daily work. You will need to be organized with your work and be able to keep a cool head in a fast-paced environment. Although daily work comes in many shapes, the results are easily measured by our customer's happiness. A must for this position is excellent communication, attention to detail, and organizational skills. 


While the focus of the role is to ultimately handle customers' queries individually, we still greatly value teamwork in our company. We co-operate on a daily basis on multiple different levels. 


As the company is growing and evolving, things tend to change rapidly to enable us to serve our customers in the best way possible. As our procedures and methods evolve, we are also looking to get fresh ideas from all employees in the company on how to improve our service.


The Merchant Care team is rapidly growing, and in the future, there will be possibilities to advance to more specialized positions. We offer a permanent full-time position with flexible working hours and the possibility to work partly remotely. Your office is located in Central Gothenburg on Avenyn, with very good bus and tram connections. 


Do you see yourself going above and beyond and taking the extra step to solve the issue at hand and have fun while doing it? That is exactly what we are looking for!


Role Focus

  • Providing excellent customer service to our customers. You will be the contact point for the customer when they need help with their orders or have any questions about our services or solutions. 
  • Problem-solving: You will be looking for solutions together with the customer. 
  • Multitasking and communications: You will be the person to communicate with both the customer and different departments within the company. 


Your skills and background

  • Experience in customer service minimum 3-4 years.
  • Fluent in Swedish and English. Knowledge in Finnish, Dutch and German is a plus, but not mandatory.
  • Experience and competence in problem-solving. 
  • Ability to work under pressure and multitask
  • Ability to manage and prioritize workload independently
  • Great communication skills. 
  • Good IT-skills.
  • All e-commerce and logistics-related experience is a plus, but not mandatory.
  • All integration-related experience is a plus, but not mandatory. 


If you possess the skills required for this position and are eager to join our growing team, do not hesitate to send us your application in English. We process applications as they come. 

What is OGOship?

Simply put, OGOship is an innovative third-party logistics company helping e-commerce businesses to grow cross-border by focusing on simplifying and optimizing their logistics on efficiency, costs, and carbon footprint. We offer our customers the possibility to expand to international markets easily by using our global warehouse network.

In December 2018 we had two warehouses and served the Finnish market for our growing number of e-commerce merchants. Two and a half years later, OGOship has local offices and multiple warehouses in 5 different countries and can cover most of the EU with our last-mile deliveries. As our business develops there are many new exciting opportunities still to come.

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