Updates

Coronavirus outbreak

We'll post updates regularly when more information about the operational status of logistics is received. Please keep checking back to this page from time to time.

May 8, 2020| 12:30

DHL Express

DHL Express has added Emergency Situation Surcharge starting 24.5. See more here in our document about Covid19 effects to logistic prices:

https://docs.google.com/document/d/1U-MmEoMcuQG2lLP4GlvgpHszdnf7fJSlb3Xt03i2O6E/edit#

 

May 4, 2020| 11:30

DHL Express has an updated list of potential delays and block-zones which you can find from here:

https://www.simplydhl.com/covid-19updates

Notice example that to India there are strict delivery zones available at the moment.

May 4, 2020 | 15:00

Tallinn warehouse

Some delays in TLL warehouse for pick&pack operations. Unfortunately high peak of a holiday weekend combined to safety measures in the warehouse will cause delays. We estimate 1 day delay for some orders, where most is handled unaffected.

April 29, 2020 | 10:30

Venlo warehouse

Dear VNL customer,

The coronavirus still keeps us all very busy and we are still living in a very hectic time, in which communication is crucial. We would therefore like to give you an update on the situation.

Our team is doing everything in its power, with the necessary adjustments drawn up by the RIVM and checked by the municipality, to continue to process everything as well as possible. Unfortunately, due to these adjustments, there is a delay in our processes. At the moment you have to take into account a processing time of 3-5 working days for your orders. Naturally, we will do everything we can to minimise this delay.

We have seen improvements in the past week and we are catching up with the backlog because we have taken various measures. Last week we hired new colleagues to strengthen our team and this week new people will join us again to strengthen our team. We have also set up pack-stations at various locations that can be used effectively this week, whereby the 1.5 meter distance remains guaranteed for our colleagues. During weekends and holidays, our colleagues continue to work to catch up.

The delays at the transporters are still unchanged, partly due to the RIVM guidelines and the accompanying measures.

We trust to have provided you with a correct update. Of course we will keep you informed if there are new updates. It remains an exceptional situation where cooperation and understanding are important.

 

April 15, 2020 | 15:15

Dear VNL-warehouse customer,

It goes without saying that the health and safety of our employees, customers and partners still comes first, which is why we keep a close eye on developments surrounding the Corona virus. This means that we are forced to let our colleagues keep a distance of at least 1.5 meters from each other. In addition, we make all possible means available to keep their safety as optimal as possible. Unfortunately, this does lead to delays in the process.

In addition, carriers also have delays due to similar causes.

Currently we see 1 to 2 days delay at GLS and DPD.

We count on your understanding in this extreme situation, our team and partners will do everything to get all orders to your customers as soon as possible.

Once again we would like to point out to you that due to the above mentioned measures, an explosive growth of online orders and a changing absenteeism in the entire chain, delays in the delivery of parcels can occur.

We ask you to take delivery promises to your customer(s) into account. It goes without saying that we will do our utmost to minimize delays, but as you will understand, we are also dependent on our partners/carriers.

April 21, 2020 | 10:30

Schenker

Due to the covid19 Schenker has added a small increase to their prices for some of the products. Affected products are Domestic (Finland) System-, Direct- ja Parcel-deliveries.

This does not affect the PickUpPoint deliveries.

Schedule
27.4.–31.5.2020

Price
System- ja Direct-deliveries: 0,50 e/shipment (below 100 kg), 2,50 e/shipment (over 100 kgi)
Parcel-deliveries: 0,50 e/shipment

April 14, 2020 | 9:00

Information from Omniva about UK

Omniva has limited their destinations for both Letter and parcel deliveries due customs restrictions. Omniva can still deliver to:

Argentina Austria Belgium Bosnia and Herzegovina Brazil (Mail and EMS only) Bulgaria Spain Holland Hong Kong Croatia Ireland Italy Japan Canada Greece Lithuania Liechtenstein Luxembourg Latvia Mexico Norway Poland Portugal France Sweden Romania Germany Serbia Slovakia Slovenia Finland Great BritainSwitzerland Denmark Czech Republic Ukraine Hungary Belarus Russia

 

In accordance with UK measures taken to minimize the spread of the coronavirus Royal Mail and Parcelforce have had to change their delivery process for all letter-post, parcel-post and EMS items requiring signature on delivery.

Since 13th March 2020 items requiring a signature on delivery will not always be signed for by the recipient. Instead, during these exceptional and difficult circumstances, where the recipient has not been able to sign for the item but has received the item, a code (XP1) will be entered into the PDA and will constitute evidence of receipt.

Royal Mail Group can no longer guarantee service delivery standards (including delivery times and other quality parameters) applicable under UPU and associated or related bilateral and multilateral agreements with designated operators and any interested third parties, and is invoking force majeure and analogous provisions to any such standards.

April 7, 2020 | 12:30

UPS

UPS is increasing prices for Express and Expedited products for both export and import (returns).

We are forced to move this increase directly into the price lists and it will begin 12.4 until further notice. This affects only merchants operating in our GOT warehouse and for these products - Express Saver is thus recommended when possible. Price increase is 2,40 SEK per kilo.

Apil 3, 2020 | 15:30

Asendia

Due to another price increase from Asendia towards US and new restrictions - we are forced to block shipments to US with Asendia at the moment. Please change the delivery type to UPS and soon you’ll have another warehouse which has DHL Express with really attracting prices available. This update only concerns GOT-warehouse.

April 3, 2020 | 10:00

Finnish Post

Finnish Post (Posti) has updated their pages and added a FAQ about status regarding covid19 -virus. All operations seem to continue normally at the moment even though the new border restrictions and Uusimaa status has changed.

Post updates: 
https://www.posti.fi/business-news/tiedotteet/2020/20200228_posti_varautunut_koronavirus.html

Finnish Post updated their Q&A which can be found here: Vastauksia koronan vaikutuksista Postin toimintaan

Updates regarding Finnish Post (Posti) can be found here: www.posti.fi/korona

March 30, 2020 | 15:30

DHL Sweden

Due to the new restrictions and other border crossing processes DHL Sweden is increasing their prices in Exported shipments (DHL Parcel Connect for example). See the list and updated fees here. Domestic parcels, Parcel Connect and Paket Export is not affected with this surcharge. Only Euroconnect, Euroconnect Plus and Eurapid.

DHL Sweden is increasing their prices in Exported shipments

DHL (Sweden) has an updating list for different countries with blocked postal codes.

See more info on their home page https://www.logistics.dhl/se-sv/home/viktig-information/031720.html

 

March 23, 2020 | 15:00

Warehouses operating normally

All warehouses are operating normally without issues.

If a delay should come up, we will inform you on this page. Otherwise you can expect full capacity.
Finnish Post updated their Q&A which can be found at: Vastauksia koronan vaikutuksista Postin toimintaan

March 16, 2020 | 15:30

GLS guidance for their shipments

  • All GLS operations are currently running normally and border restrictions are not concerning cargo & parcels
  • If possible, get a confirmation from your receiver about their opening hours (B2B) and especially if they are in the quarantine zone (B2C, B2B). This minimizes the workload and returning shipments and thus delays. This is mandatory for all shipments going to Italy. Always try to have a phone-number in your shipment.
  • Warehousing times for unsuccessful deliveries are shortened in some areas
    Signatures are not mandatory in all areas, in some deliveries you might not have a written signature as receipt of receiving. All other data regarding shipment status is as normal.
  • Some delays possible depending on the destination country and their border processes - GLS asks for patience